About us

BookSmart24 is a new global travel booking app focused on making travel more sustainable. We help travelers find the most climate-friendly way to travel. We use technology to compare and analyze travel options so consumers have the information they need to make the right choice.

Our proprietary flight and travel booking systems analyze the environmental impact of each trip and prioritize the most climate-friendly option for easy selection. Duration and price are compared to each trip's individual carbon footprint. In this way, the best travel option is offered between two points, with priority always given to flight plans with a low CO2 impact.  Note: It is NOT a CO2 compensation, but the actual avoidance of CO2 emissions is the main focus.

As long as mankind does not reduce its emissions to zero, global warming will continue to increase. Carbon dioxide, methane and other greenhouse gases must be reduced.  BookSmart24 starts with flights and expands to trains and all other modes of mobility, combining them in the most efficient way.

Our vision is to quickly become the world's leading reference portal for sustainable travel bookings.
 
For more information on BookSmart24: https://booksmart24.info/
 

Imprint

Please refer to the Terms and Conditions for this website, which can be found in this section. If you would like and additional information, please contact us using the contact form: https://www.booksmart24.com/en/AboutUs#Contact

TerminalA Europe Ltd
124 Cleveland St.
London, UK, W1T6PG

E-Mail: office@booksmart24.com

Privacy Policy

BookSmart24 uses the personal information of users or customers only to hold or finalize their reservations. When you make a reservation through our system, we provide your information to the airline, car rental agency, hotel, travel agency, or another involved third party to ensure the successful completion of your travel arrangements. BookSmart24 does not release your personal information to third parties not directly involved in the reservation process. BookSmart24 does not store members' credit card information permanently in a database. We use it only during the reservation process.

Service Termination: BookSmart24 reserves the right to modify or eliminate any of its online services and products at any time, with or without published notification.

Cookies

Cookie Statement

Cookies and other tracking technologies can be used on our websites and apps in various ways, like making the website work, to analyze traffic, or for advertisement purposes. These technologies are either used by us directly, or by our business partners, including third-party service providers and advertisers we work with. If you want to learn more about what a cookie is, how they're used and what your choices are, you can read more here.

What's a cookie?

A cookie is a small amount of data that's placed in the browser of your computer or on your mobile device. So-called “first-party cookies” (not as much fun as they sound) are cookies served by the entity operating the domain through which the cookie is served. ’s own cookies are therefore “first-party cookies." In case we allow others to service cookies through the websites and apps, these cookies are so-called “third-party cookies."

In addition, there's a difference between session cookies and permanent cookies. Session cookies only exist until you close your browser. Permanent cookies have a longer lifespan and aren't automatically deleted when you close your browser. We strive to serve cookies or allow the serving of cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, like for security purposes and where absolutely necessary, will a cookie have a longer lifespan than that.

In addition, other tracking technologies are used which are similar to cookies. These can include web beacons (also known as pixel tags, web bugs, or gifs), tracking URLs, or software development kits (SDKs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request in an app, in an advertisement, or in an HTML email message. Pixels can be used to retrieve info from your device, like your device type or operating system, IP address, and time of visit. They're also used to serve and read cookies in your browser. Tracking URLs are used to understand from what referring website the websites or apps are used. SDKs are small pieces of code included in apps that function like cookies and web beacons.

All these technologies together are referred to in this Cookie Statement as “cookies."

How are cookies used?

Cookies are used for different purposes. They allow you to be recognized as the same user across the different pages of a website, between websites, or when you use an app.

Our website and apps use cookies for different purposes:

Technical Cookies: We try to give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. To achieve this we use technical cookies to show you our website, to make them function correctly, to create your user account, to sign you in, and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.

Functional Cookies: We also use functional cookies to remember your preferences and help you use our website and apps efficiently and effectively. For example, these cookies remember your preferred currency, language, your searches, and your previously viewed accommodations. We may also use cookies to remember your registration info so you don’t have to retype your login credentials every time you visit our site (because let’s face it – that gets annoying). Your password will, however, always be encrypted. These functional cookies are not strictly necessary for our website to work, but they make it easier to use and enhance your experience.

Analytics Cookies: We use these cookies to gain insight into how our visitors use. This means we can find out what works and what doesn't, optimize and improve our websites or apps, understand the effectiveness of advertisements and communications, and ensure we continue to be interesting and relevant. The data we gather can include which web pages you've viewed, which referring/exit pages you've entered and left from, which platform type you've used, which emails you've opened and acted upon, and date and time stamp info.

It also means we can use details about how you interacted with the site, like the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use, and the text you enter into various fields. We use analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they've been shown an online advertisement. This may include advertisements on third-party websites. Analytics cookies may also be used to enable our business partners to learn if their customers use accommodation offers integrated into their websites.

Commercial Cookies: We use third-party cookies as well as our own to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it's based on browsing activities like the destinations you've been searching for, the accommodations you've viewed, and the prices you've been shown.

What are your choices?

To learn more about cookies and how to manage or delete them, just visit allaboutcookies.org and the help section of your browser. In the settings for browsers like Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on your browser – use the "Help" function in your browser to locate the settings you need.

If you decide not to accept certain technical and/or functional cookies, you may not be able to use some functions on our website. We currently don't support “Do Not Track” browser settings. In which case a common standard is developed that defines what exactly will be meant by “Do Not Track” browser signals, we'll review this policy again.

Terms and Regulations Concerning Your Travel Reservation / Flight Booking

Cancellations

Based on the fare, the airline may not allow any cancellations. The cheapest fares usually do not allow any changes and the cancellation charges are 100% of the ticket price. Moreover, the service fees paid to BookSmart24 for the reservation will not be reimbursed for any reason. You may request a refund and as long as it is allowed by the airline tariff, a refund handling fee of $50/40EUR per ticket will be charged by BookSmart24 or BookSmart24’s agents or fulfillment partners in addition to any other charge refund fee levied by the airline.

Changes

Airlines generally charge a fee for changes. In addition to this fee, BookSmart24 or BookSmart24´s agents or fulfillment partners will charge a $50/40EUR handling fee per person. However, we would like to remind you that based on the fare the airline may not allow any changes.

Travel Documents

In order to fly, you need to provide the required official documents (passport, identity card, visa, etc.). In addition to your passport, some countries also require a visa.

Please check with the relevant administrative authorities to fully understand the formalities you will need for trouble-free travelling and stay at your destination (passport, visa and vaccines etc.). It is your responsibility to comply with these formalities. You cannot request refunds or reimbursements if you are denied boarding or entry because you have not presented the required documents (passport, visa, vaccination certificate, etc.). It is the passenger's responsibility to have the necessary documents for travelling available at the time of boarding or at any other time as requested by the authorities or the airline.

Electronic Tickets (E-Tickets)

An electronic ticket or e-ticket is recorded directly in the airline's computer. No printed ticket will be sent to you but a link to your e-ticket in case you want to print it. You simply need to go to the airport with the required official document (identity card or passport) as well as your reservation number, and go to the airline's check-in desk to get your boarding pass.

Schedule Changes

It is possible that the airline changes a flight schedule. It is solely the passenger's responsibility to check flight times and reconfirm reservations, within 72 hours of departure. You, at any time, must check the status of your booking. Terminal or BookSmart24’s agents or fulfillment partners will not be responsible of any missed flights due to schedule changes by the airlines.

Reservation, Passenger Names

All reservations must be made in the name of the person(s) traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport. If there is a passenger name error it is not possible to change a name: we are obliged to cancel the ticket and issue a new one. This may entail losing the total amount paid for the original ticket.

Seat Assignments and Meals

Seat assignments and special meal requests will be conveyed to the airlines, but cannot be guaranteed. Seats for all passengers traveling together will be selected automatically and adjacent to the primary passenger, based on best seats available at the time of request.

Travel Destinations

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Passengers are advised to review travel prohibitions, warnings, announcements and advisories Published on government websites or special travel advisories announced on the websites of embassies or consulates. By offering to some particular international destinations, BookSmart24 or BookSmart24’s agents or fulfillment partners does not represent or warrant that travelling to such points is advisable or without risk and are not liable for any damages or losses that may result.

Payment

We accept Visa, MasterCard and in most countries American Express credit cards. Tickets are always paid in Euros or US Dollars and charged to the customer in the currency selected in the website at the exchange rate applicable at the time of payment.

General Terms and Conditions

Your usage of this travel site is subject to your acceptance of the following terms and conditions. By using this travel site and all connected web pages, the user confirms acceptance to the terms and conditions outlined here below:

Introduction

BookSmart24 websites provide information and content from 3rd parties. This information and content relates to but is not limited to Airline, Hotel, and Rental-Car companies’ inventory and pricing and serves users to make reservations for products and services provided by such companies.

License

BookSmart24 grants to you, the user or customer, a limited, personal, non-transferable, revocable license to access and use the BookSmart24 websites only as expressly permitted by these Terms. Except for this limited license, we do not grant you any other rights or license with respect to BookSmart24 websites; any rights or license not expressly granted herein are reserved.

No Warranty

The use of BookSmart24 websites is at the user’s sole risk. BookSmart24 nor any of BookSmart24´s providers, partners, affiliates or agents warrant that the services provided by BookSmart24 will be error free or uninterrupted. BookSmart24 does not warrant or guarantee the accuracy or correctness of any results provided using the BookSmart24 websites. The services are provided on a “as is” basis and without warranties of any kind, either expressed or implied warranties or merchantability or fitness for a particular purpose.

Fares, rates, prices, and conditions of bookings or reservations may be subject to changes or non-availability at any time after a booking or reservation is made through a BookSmart24 website.

BookSmart24 sites contain references (pointers, links) to other materials on the Internet. BookSmart24 makes no warranties with regard to the information, software or other content to which it refers.

Liability Disclaimer

In no event shall BookSmart24 or any third party provider be liable for any injury, loss, claim, damage, or any special, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or savings), whether based in contract, tort or otherwise, which arise out of or is in any way connected with (a) any use of this site or content found herein, (b) any failure or delay (including, but not limited to the use of or inability to use any component of this site for travel reservations) or interruption of use or corruption of data, (c) the performance or non-performance by BookSmart24 or any third party provider or distributor or (d) any matter beyond BookSmart24’s reasonable control, even if such party has been advised of the possibility of such damages. Some countries or states may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Privacy and Security

BookSmart24 uses personal information of users or customers only to hold or finalize their reservations. When you make a reservation through our system, we provide your information to the airline, car rental agency, hotel, travel agency or other involved third party to ensure the successful completion of your travel arrangements. BookSmart24 does not release your personal information to third parties not directly involved in the reservation process. BookSmart24 does not store members' credit card information permanently in a database. We use it only during the reservation process.

Service Termination BookSmart24 reserves the right to modify or eliminate any of its online services and products at any time, with or without published notification.

Indemnification

Each user and customer expressly agrees to indemnify and hold BookSmart24 harmless from any claims and expenses, including attorney fees arising from disputes, associated with the use of products and services provided by BookSmart24.

Responsibility

As a user or customer of BookSmart24 you warrant that you are of sufficient legal age to use this site, and allow you to create binding legal obligations for any liability you or your designated users may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site. You agree that the travel reservation facilities of BookSmart24 site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act.

Copyright Notice

The entire content of BookSmart24 websites is copyrighted as a collective work under United States and International Copyright laws and all rights are reserved. Neither you nor your designated users may reproduce, redistribute, retransmit, publish or otherwise transfer, or commercially exploit, any information, software or other content which are received through the sites.

You may not copy, reproduce, upload, post, display, republish, distribute, transmit, any part of the content in any form whatsoever; use a frame or border environment around the site, or other framing technique to enclose any portion or aspect of the site, or mirror or replicate any portion of the site; modify, translate into any language or computer language, or create derivative works from, any content or any part of this site; reverse engineer any part of this site; or sell, offer for sale, transfer, or license any portion of the site in any form to any third parties.

Other Limitations

Unless otherwise provided within these terms, you may not do any of the following:
Use any robot, spider, other automatic device, or manual process to monitor content of the BookSmart24 websites; use BookSmart24 websites for other purposes than to make legitimate travel reservations or purchases; use the site to make any false, fraudulent or speculative reservation, or any reservation in anticipation of demand; use or access the site in any way that, in our reasonable judgment, adversely affects the performance or function of the Site, or any other computer systems or networks used by BookSmart24 or providers, or other site users or customers; upload or transmit to the BookSmart24 websites or use any device, software or routine that contains viruses, Trojan horses, worms, time bombs, or other computer programming routines that may damage, interfere or attempt to interfere with, intercept, the normal operation of the BookSmart24 websites, or appropriate the BookSmart24 websites or any system, or take any action that imposes an unreasonable load on our computer equipment, or that infringes upon the rights of a third party; use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our site, or take any action that impose an unreasonable load on our equipment; or disguise the origin of the information transmitted through the site. Severability

If any provision of these terms and conditions is held by a court of competent jurisdiction to be contrary to law, the remaining provisions of these terms and conditions will remain in full force and effect.

Entire Agreement

These terms and conditions represent the complete agreement and understanding of the parties with respect to the subject matter herein, and supersede any other prior agreement or understanding, written and oral.

Contact

You can contact us by email to support@booksmart24.com or submit this form if you wish to contact any of BookSmart24's departments or if you have questions about BookSmart24. We will forward your message to the person in charge and will attempt to respond promptly.

 

Customer Support

Submit your customer support request using the below form. Please include your booking Number if Your inquiry concerns a current BookSmart24 booking. You can also contact us by email: support@booksmart24.com.

A customer support agent will respond to your inquiry within 24 hours.